Shipping and Returns
IMPORTANT SHIPPING INFORMATION:
We do not ship to PO Boxes. We ship all packages via UPS, Monday-Friday. UPS delivers Monday-Friday. Once an order is shipped you will be sent a UPS tracking number to track your package. We ship with frozen gel packs to prevent spoilage on items like cheese and meats.
During warmer weather, we ship in insulated shipping packaging with frozen gel packs to prevent spoilage for perishable items. Our shipping costs are determined by the weight of the package and the shipping address zip code. A fee is also applied to the shipping cost to cover for the packaging material.
Due to the perishable nature of cheese and meat we avoid shipping them later in the week to prevent the package from spending the weekend in a warehouse. Exceptions during the winter months where temperatures are under 45 degrees.
We ship all orders that require 3 days transit time on Monday and Tuesday. We ship 2nd Day Air orders on Monday-Wednesday. We ship overnight packages Monday-Thursday. In most cases, orders received before 12 pm CST on the shipping day will be shipped that same day. In some cases, orders received on a Sunday may have to ship on Tuesday. All order are shipped on an average of 24-48 hours of when the order was placed!
We guarantee shipment to the address provided. During warm weather, in most cases if we ship to an incorrect address provided by the customer and the contents have perished, then they can’t be reshipped.
OUT OF STOCK:
If a product(s) in your order is not available at the time it is being picked and packed we will either: 1. Omit the product(s), ship the rest of the order and issue a refund or 2. Replace the product(s) with a similar one(s).
PRODUCT IS PERISHABLE
We do not accept returns on perishable items under any circumstances. If a product is incorrect, please notify us via email at within 24 hours of when the order was received.
Orders that are cancelled after they are shipped will be credited for product value only, not for shipping costs. There is a 15% restocking fee with no exceptions.
1415 Ellinwood Ave
Des Plaines, IL 60016